To our clients, thank you for your patience and cooperation during this difficult time.

We are open as normal, with additional protocols in place to assist in reducing the impact of COVID-19 in our community, and to protect our staff so we can continue to care for your pets.

If possible, please phone us to make an appointment prior to proceeding to our hospital on 9983 9494. Please also pre-order your pet’s food and medication so we can them have them ready for you in advance.

To assist us with social distancing, we ask that only one person per pet attend the hospital and that you maintain an appropriate distance between yourself and other clients or staff.

Please check the waiting room is empty before entering and use the available hand sanitiser when you arrive. Once the nurse has noted your arrival, please occupy one of the seats just outside the door whilst you are waiting to be seen by the vet.

Please do not enter the hospital if:

- You are under quarantine or self-isolating.
- You have travelled overseas in the last 14 days.
- You have been in contact with someone who has a confirmed diagnosis of COVID-19.

- You have any of the following symptoms:
🦠 Fever
🦠 Cough
🦠 Shortness of breath
🦠 Sore throat

If any of the above applies to you, please phone us for further assistance so we can discuss the appropriate plan to enable us to attend to your pet. We can also arrange to have medications, preventatives and food delivered to clients in quarantine or self-isolation located in surrounding suburbs.

Thank you for your continued understanding and we will keep you updated as the situation progresses.

Please follow us on Facebook for updates on our opening hours and COVID-19.

FOR MORE FAQ REGARDING COVID-19 AND YOUR PET-  Click on our Information Sheet tab for "Coronavirus Frequently Asked Questions " .